FAQs

How do I track my package?

You can track your package using your order number and your email address by going to the *Track my order* section on our website.

What are the shipping times for your products?

We do our best to dispatch your order within 24 hours, sometimes it can take up to 72 hours. Your order will then be entrusted to the carrier, and you will be delivered within 8 to 14 business days. (Depending on periods, promotions, and the transport service)

Is delivery free?

It depends on several factors (Promo, periods, etc.). If the delivery is free, we will display on our site.

Do you deliver all over the world?

Currently, we mainly ship to the United States. Please check when placing your order the list of countries available for delivery.

Where do we ship your product from?

We are located in the United States. Our international warehouse is located in China. However, following our recent development, we plan to launch our next collections from a warehouse in the United States, which will allow us to deliver to the United States in less than 7 days.

I haven't received all the items in my order, what's going on?

Our products are shipped separately according to your order. If this contains, for example, articles from two different warehouses, there will therefore be two deliveries. The rest of the order will most certainly arrive shortly.

I received a damaged item. What can I do ?

We are sorry to hear that. Simply send us a message via the site's contact form, email or chat and we'll send you a similar replacement item as soon as possible.

What is the quality of the products you offer?

Our articles are made with care by professionals, we favor the quality of materials in order to create quality articles.

What payment methods are available?

We accept all major credit cards (VISA, MasterCard, AMEX) and PayPal payments. However, we do not accept checks, money orders or bank transfers.

How to make a product return?

For any information request, contact us on our support: support@atrellys.com

If you want more information about returns, please refer to our Return Policy. 

Are return costs covered?

All return postage and other charges are the responsibility of the customer.

Can I request a refund for the product?

You can submit a refund request to our support: support@atrellys.com

Once the product has been shipped, any attempt to cancel an order or obtain a refund from your financial institution without contacting us will be considered FRAUD and you will have to respond to a complaint from our company.